Customer Service Quality & Projects Manager (m/f/d)
Core
Monitoring, analyzing, and reporting KPIs to ensure efficient operations; planning and managing projects; optimizing processes and documentation; managing external partners to maintain quality and service levels.
Role type
Senior operations and project management manager (customer service focus)
Builds
Efficient customer service workflows and partner performance management
Domain
E-pharmacy / Healthcare retail
Deliverable
dashboards & analysis
Required skills
KPI-driven project management, process optimization, stakeholder collaboration, data analysis, CRM systems, Microsoft Excel, Microsoft PowerPoint
Preferred skills
Customer service industry experience, English fluency, fluency in German/French/Dutch/Italian
Responsibilities
Monitor and analyze operational data and KPIs; Plan and manage projects; Optimize existing processes and documentation; Manage external partners and ensure service levels; Collaborate with stakeholders to implement efficiency measures
Seniority
Senior, hands-on IC