Service Advisor - Momentum Volkswagen
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations for automotive dealership customers
Domain
Automotive / Dealership
Deliverable
client delivery
Required skills
Customer service, automotive systems knowledge, scheduling, billing and payment processing, complaint resolution, documentation
Preferred skills
CDK system usage
Responsibilities
Greet customers and document vehicle issues, explain recommended services and costs, schedule appointments, coordinate with technicians, update customers on repair status, process payments, resolve complaints
Seniority
Entry-level to Mid-level, hands-on IC
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