Tenant Insurance Specialist
Core
Handle inbound customer calls and emails regarding insurance coverage, billing, claims, and policy maintenance for the Orange Door Storage Insurance Program.
Role type
Licensed insurance customer service specialist (tenant insurance)
Builds
Customer support and program administration for self-storage tenant insurance
Domain
Insurance / Self-storage
Deliverable
client delivery
Required skills
Inland Marine or 1st party property insurance knowledge, claims process handling, policy administration, customer service, account management, compliance monitoring
Preferred skills
Tenant/renters insurance experience, broker service experience, CIC designation
Technologies
Microsoft Office (Outlook, Excel, Word)
Responsibilities
Respond to inbound inquiries on coverage, billing, and claims; Educate customers on policy provisions and exclusions; Coordinate claims reporting and follow-up; Maintain accurate policy records and documentation; Support audits and process improvement initiatives.
Seniority
Mid-level, hands-on IC