CS Advisor
Core
Handle customer support requests via email, chat, and outbound calls for existing and potential clients, resolving issues and reporting system bugs.
Role type
Customer Service Advisor
Builds
Customer support interactions and issue resolution for Entain's online clients
Domain
Gaming/Betting industry + Customer Service
Deliverable
client delivery
Required skills
Italian native language, written communication, verbal communication, computer proficiency, Office suite, internet usage, stress management, problem solving, confidentiality handling
Preferred skills
Customer service experience, English language knowledge
Responsibilities
Manage incoming support requests via email and chat, handle outbound service and marketing calls, identify and resolve customer issues, interact with external departments and vendors, report system bugs and generic user problems
