POS Support Technician
Core
Provide technical support via phone, email, and chat to Teleflora florists for application software, PC operating systems, and basic hardware, including troubleshooting and installation guidance.
Role type
Entry-level POS Support Technician
Builds
Support services for Teleflora member florists
Domain
Retail technology / Florist support
Deliverable
client delivery
Required skills
PC hardware and operating systems knowledge, troubleshooting, customer service, active listening, time management
Preferred skills
MIS/Networking/Accounting coursework, utility program commands
Technologies
PC operating systems, application software packages, Call/Problem Tracking system
Responsibilities
Assist and troubleshoot florists via multiple communication channels, log calls into tracking system, escalate customer issues, instruct customers on hardware/software installation and operation, prepare reporting, maintain audit compliance
Seniority
Entry-level, hands-on IC
