Health Advisor
Core
Provide care coordination and telephonic support for at-risk patients to fill gaps in care and improve patient outcomes.
Role type
Care coordination specialist (population health)
Builds
Patient outreach programs and care management workflows
Domain
Healthcare / Population Health
Deliverable
client delivery
Required skills
Telephonic communication, patient outreach, care coordination, referral management, appointment scheduling, EHR navigation, HIPAA compliance, case triage
Preferred skills
Experience with diverse demographics, transition of care management, payer report analysis
Technologies
Epic, Athena, internal digital tools
Responsibilities
Conduct outbound calls to coordinate care and motivate patients; resolve inbound calls regarding population health; review non-compliance lists and conduct outreach; make referrals to internal teams and community resources; coordinate home care and specialist appointments; route clinical calls to appropriate resources (nurses, pharmacists, social workers); evaluate complex cases to determine escalation needs.
Seniority
Individual Contributor, operational level
