Agent - Air Export Customer Service
Core
Provide exceptional customer service for air export freight bookings, shipment monitoring, and coordination to ensure timely delivery and compliance.
Role type
Air Export Customer Service Agent
Builds
Air freight shipments and logistics coordination
Domain
Logistics / Air Freight / Pharmaceutical & Healthcare
Deliverable
product features
Required skills
Air export booking, freight quote generation, shipment status tracking, regulatory compliance (GDP/GDPMDS), customer complaint resolution, data entry accuracy
Preferred skills
Pharmaceutical & Healthcare domain knowledge, bilingual communication
Technologies
ETMS, Workboard
Responsibilities
Answer incoming calls and handle air export shipment bookings via multiple channels, provide freight quotes and obtain rate approvals, enter shipment data into ETMS accurately, monitor shipment uplift and transit for delays, respond to customer complaints and enquiries promptly, prepare and submit reports
Seniority
Mid-level IC