Supervisor(a) de Reservas
Core
Lead the hotel's reservation operations to ensure guest service excellence, optimize occupancy, and maximize revenue.
Role type
Reservation Supervisor
Builds
Reservation operations and guest booking experiences
Domain
Luxury hospitality
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Reservation operations management, team leadership, performance indicator tracking, process quality control, revenue management concepts, inventory management, distribution channel management, OTA processes, Opera system proficiency, Microsoft Excel
Preferred skills
Prior leadership or supervisory experience
Technologies
Opera, Opera Cloud, Microsoft Office
Responsibilities
Lead reservation operations, supervise the team, monitor performance indicators, control process quality, interface with operational and commercial areas
Seniority
Mid-level, hands-on IC