Incident Manager/Change Manager H/F
Core
Ensure continuity and quality of services in a Data environment by managing incident resolution and change processes according to ITIL best practices.
Role type
Incident Manager / Change Manager
Builds
Stable IT services and platforms for enterprise clients
Domain
IT Operations / Data / Insurance
Deliverable
dashboards & analysis
Required skills
Incident management, Change management, Risk control, Stakeholder coordination, RCA (Root Cause Analysis), Operational reporting
Preferred skills
Experience in the insurance sector, Data environment collaboration
Technologies
ITIL, ServiceNow, Salesforce, Microsoft, SAP
Responsibilities
Pilot incident processing and manage major incidents (crisis, communication, RCA), Pilot and monitor daily changes ensuring consistency and deadlines, Coordinate technical teams and follow up escalations, Produce and present operational and governance reports, Participate in technical and operational committees, Contribute to continuous improvement of processes and service performance
Seniority
Mid-level, hands-on IC
