GSA
Core
Front Office professional serving as the first point of contact for guests, managing arrivals, departures, and guest accounts to ensure exceptional hospitality experiences.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, personalized guest experiences, and hotel service promotions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest services, check-in/check-out procedures, account management, payment settlement, upselling, reservation management, conflict resolution, multi-tasking, English fluency
Preferred skills
Opera PMS proficiency, additional languages, familiarity with reservation systems
Responsibilities
Greet guests with warmth and professionalism, execute efficient check-in and check-out procedures, respond to guest requests and resolve issues, manage guest accounts and settle payments, promote hotel facilities and services, maintain organized records and reservations, collaborate with team members across departments
Seniority
Individual Contributor, entry to mid-level