Specialist, End User Computing
Core
Manage end-user computing (EUC) operational outcomes and improve workplace technology experiences for Grab employees.
Role type
Specialist, End User Computing (EUC)
Builds
Reliable IT support, service quality, and smooth end-user experiences for Grabbers
Domain
IT Operations / End-User Computing / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
IT operations management, end-user computing, service desk operations, IT service management, asset management, endpoint tooling, cloud productivity environments, data analysis, problem-solving, SOP development, vendor management
Preferred skills
Google Workspace, Jamf, Omnissa Workspace ONE, IT operational improvement projects, regional coordination, workflow automation, scripting, dashboarding, AI-assisted support
Responsibilities
Own day-to-day EUC operational outcomes for assigned site or country scope; Partner with managed service vendors to review escalations and track performance; Develop and maintain SOPs, user guides, and knowledge-base materials; Work with stakeholders to resolve cross-functional issues; Support governance, audit, and compliance activities; Lead operational improvement plans including asset lifecycle and endpoint compliance
Seniority
Specialist, hands-on IC
