Customer Service Associate (Counter and Warehouse)
Core
Face of the Profit Centre supporting customers at the counter, over the phone, and through daily operations while contributing to order fulfillment and inventory organization.
Role type
Customer Service Associate (Counter and Warehouse)
Builds
Customer orders, inventory organization, and overall Profit Centre success
Domain
Wholesale distribution (plumbing, HVAC, waterworks, industrial products) for the construction industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (order fulfillment, inventory, warehouse operations)
Required skills
customer service, verbal communication, order processing, inventory management, forklift operation, material handling, attention to detail, software system operation, intermediate math
Preferred skills
plumbing and building products knowledge, plumbing wholesaler experience, M3 system experience, Microsoft Office Suite
Responsibilities
Assist customers at the counter with product inquiries, recommendations, and order processing; Respond to customer inquiries via phone and email; Enter, pick, and stage customer orders accurately; Load and unload trucks and operate forklifts; Support receiving and organizing incoming materials; Maintain clean and safe counter and warehouse environment; Process returns and warranty claims; Assist with inventory counts and general PC operations.
Seniority
Entry to Mid-level, hands-on IC