Customer Service Associate (Counter and Warehouse)
Core
Front-line associate supporting customers at the counter and warehouse, handling inquiries, order fulfillment, and inventory management for a plumbing and industrial product distributor.
Role type
Customer Service Associate (Counter and Warehouse)
Builds
Customer orders, inventory organization, and order fulfillment for construction industry clients
Domain
Wholesale distribution (plumbing, HVAC, waterworks, industrial products)
Required skills
Customer service, verbal communication, order processing, inventory management, forklift operation, material handling, attention to detail, math skills
Preferred skills
Plumbing product knowledge, wholesale experience, M3 system experience, Microsoft Office Suite
Responsibilities
Assist customers at the counter with product inquiries and order processing; Respond to customer inquiries via phone and email; Enter, pick, and stage customer orders; Load and unload trucks and operate forklifts; Support receiving and organizing incoming materials; Maintain clean and safe counter and warehouse environment; Process returns and warranty claims; Assist with inventory counts
Seniority
Entry to Mid-level, hands-on IC