Responsable Service Client (H/F) - CDD
Core
Supervise customer service operations, manage complaints and disputes, and lead a 4-person team to ensure optimal customer experience.
Role type
Customer Service Team Lead
Builds
Customer service operations and dispute resolution processes
Domain
Retail / Food Distribution
Deliverable
product features
Required skills
Team management, complaint handling, dispute resolution, KPI analysis, cross-functional collaboration, data analysis, Office suite proficiency
Preferred skills
Multisite environment experience, logistics/distribution background, AS400 knowledge
Responsibilities
Supervise complaint and dispute management, organize service coverage, manage and coach a 4-person team, conduct individual interviews, verify claim documentation, escalate sensitive cases to Quality, monitor performance indicators, coordinate product returns, manage credit notes and pricing anomalies
Seniority
Mid-level, hands-on IC with team leadership
