Food & Beverage Reservations Agent - The Hoxton Bengaluru City
Core
Manage restaurant and bar reservations across phone, email, and online channels to ensure smooth guest experiences and operational flow.
Role type
Front-line F&B reservations agent
Builds
Reservation bookings and guest confirmations for hotel restaurants and bars
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Reservation management, guest communication, dietary needs handling, table management, conflict resolution, data entry accuracy, problem-solving
Preferred skills
Experience with reservation systems, POS, or PMS, multilingual abilities
Responsibilities
Handle reservation inquiries and bookings, update guest notes and dietary requirements, coordinate with kitchen and floor teams, manage table allocation, follow up on guest feedback, support front-of-house during peak times
Seniority
Entry-level to Junior, hands-on IC