Planner/Service admin
Core
First point of contact for customers to schedule maintenance and outages; coordinates field service operations and administrative processing of work orders.
Role type
Planner / Service Administrator
Builds
Efficient field service operations and customer service delivery for water treatment systems
Domain
Water treatment / Industrial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
scheduling, prioritization, stakeholder communication, data entry, contract management, reporting, capacity planning, document management
Preferred skills
Google Workspace, technical affinity, service-oriented organization experience
Responsibilities
Schedule service engineers based on availability, knowledge, location, and urgency; coordinate preventive and corrective maintenance; assess outage reports and set priorities; align work with customers, suppliers, and internal departments; monitor response times and service levels; adjust schedules for urgent tasks or staff absence; process service invoices and customer data; prepare quotations and billing documentation; archive maintenance reports and technical documents; provide engineers with planning, customer info, and technical documentation; identify capacity or material bottlenecks
Seniority
Individual Contributor, operational level