IT Executive
Core
Own day-to-day end-user computing (EUC) operations for an assigned site or country, ensuring reliable support and service quality for Grab employees.
Role type
EUC Specialist (IT Operations)
Builds
Reliable IT support services and improved workplace technology experiences for Grabbers.
Domain
IT Operations / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
IT operations management, vendor escalation handling, SOP creation, asset management, process improvement, automation, dashboarding, AI-assisted support, endpoint tools management, cloud applications management, workplace platforms management
Preferred skills
Experience with Google Workspace, Jamf, Omnissa Workspace ONE
Responsibilities
Manage vendor escalations and monitor performance, Create and improve SOPs and user guides, Collaborate with internal teams and managed service partners to resolve issues, Support compliance and operational improvement initiatives through accurate asset management and reporting
Seniority
Mid-level, hands-on IC
