Bilingual Director Operations- China, Taiwan, Hong Kong & Macao
Core
Director of Operations leading regional operations for China, Taiwan, Hong Kong, and Macao, focusing on franchisee support, operational excellence, and implementing AI-enabled technologies and robotics.
Role type
Senior IC Director of Operations (Franchise & Regional)
Builds
Regional operational performance, franchisee support models, and high-efficiency operating platforms for Dairy Queen in Asia.
Domain
Quick Service Restaurant (QSR) / Franchising / Asia Pacific
Required skills
Strategic operations leadership, franchise management, kitchen automation, AI-enabled operating systems, financial acumen, training and development, cross-cultural leadership, global team management, compliance management.
Preferred skills
MBA, experience in sub-franchisee models, experience optimizing support for high-growth development in China.
Technologies
AI enabled technology, robotics, Microsoft Word, PowerPoint, Excel
Responsibilities
Provide strategic direction for regional operations and lead franchisees on emerging trends; champion adoption of new operating platforms, processes, and AI/robotics; optimize organizational structure and redefine engagement with franchisees; ensure compliance with food safety, product, and brand standards; build relationships with international leaders, franchisees, and vendors; present strategies to cross-functional leaders and franchisee councils.
Seniority
Senior, hands-on IC
