Lead Associate - Process Training
Core
Design and implement training programs, conduct classroom sessions, and mentor front-line associates to meet operational training needs.
Role type
Lead Associate - Process Training
Builds
Learning materials, training programs, and employee capability
Domain
Intelligent operations and transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, classroom instruction, curriculum development, mentorship, session planning, venue management, attendance tracking, performance metrics reporting
Preferred skills
Customer experience, adaptability to ambiguity, problem-solving
Technologies
Relevant tools for tracking and reporting
Responsibilities
Determine training needs with Ops/Training Leads, conduct virtual/in-person training, prepare learning materials, mentor new hires and front-line associates, plan and schedule sessions, manage trainee attendance and retention, track and present performance metrics
Seniority
Mid-level, hands-on IC
