Customer Service Responsible
Core
Supervise customer service quality, KPI achievement, and team operations to ensure high satisfaction levels.
Role type
Senior Customer Service Manager
Builds
Customer service operations and team performance
Domain
Supply Chain / Customer Service
Deliverable
dashboards & analysis
Required skills
Team management, KPI tracking, SAP QTC, English (C1), Microsoft 365/Power BI, AI tools usage, Process improvement
Preferred skills
Continuous process improvement
Responsibilities
Supervise customer satisfaction levels, Plan and prioritize tasks, Manage team sizing and scheduling, Control workload and quality, Generate reports and implement improvement actions, Collaborate with Supply Chain and commercial areas
Seniority
Senior, hands-on management
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