Doorman
Core
Greet guests at the hotel entrance, manage luggage, control access, and resolve immediate requests to ensure a safe and welcoming arrival/departure experience.
Role type
Frontline hospitality operations associate (doorman/concierge support)
Builds
Guest arrival/departure flow, luggage handling, and front-of-house security
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest greeting, luggage handling, key card issuance, complaint resolution, logbook maintenance, shift handover communication, fire/first aid awareness, product knowledge of hotel facilities
Preferred skills
Customer service experience, flexibility with overnight shifts, multilingual communication
Technologies
None
Responsibilities
Open main door and escort guests, handle guest luggage and baggage tags, issue room key cards, resolve guest complaints, maintain Concierge Desk area, report unusual occurrences, communicate shift information, review logbook, assist with vehicle parking
Seniority
Entry-level, hands-on IC