Finnish speaking Customer Support Consultant - Tieto Banktech (m/f/d)
Core
Manage and follow up on cases related to Financial Crime Prevention for end customers, prioritizing quality and efficiency in daily operations.
Role type
Customer Support Consultant (Financial Crime Prevention)
Builds
Case management processes and routines for financial institutions
Domain
Financial services / Financial Crime Prevention
Deliverable
client delivery
Required skills
Case handling, process improvement, multi-channel customer contact, routine development, cross-functional collaboration, solution testing
Preferred skills
Fluent Finnish and English, proactive attitude, strong work ethic, independent and collaborative work style
Technologies
Internal case management systems, customer systems
Responsibilities
Handle cases in internal and customer systems, improve case management processes, contact customers via telephone and SMS, develop department routines, collaborate in cross-functional teams, test new solutions
Seniority
Individual Contributor