Customer Service Medewerker
Core
Customer service representative handling inquiries, order status updates, and complaints across phone, email, chat, and social media channels.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment updates
Domain
Retail
Deliverable
client delivery
Required skills
empathy, active listening, problem-solving, cross-channel communication, product knowledge, computer literacy
Preferred skills
English language proficiency
Responsibilities
Answer customer questions via phone, email, chat, and social media; clarify order status; resolve and prevent complaints; upsell products based on customer needs; work in a fast-paced team environment.
Seniority
Entry-level
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