HAP_HLL_Customer Service (Chinese)
Core
Handle customer service operations for sample testing, including request verification, quotation preparation, payment tracking, and client inquiry resolution.
Role type
Customer Service Representative (Testing & Certification)
Builds
Quotations, test reports, and account summaries for clients
Domain
Inspection, verification, testing, and certification
Deliverable
client delivery
Required skills
sample handling, quotation preparation, payment status tracking, client inquiry management, report revision handling, internal order status tracking, summary reporting
Preferred skills
none stated
Technologies
none stated
Responsibilities
Receive samples and check test request forms, register job numbers and prepare quotations, clarify KAM program details, check client payment status and follow up on debts, handle client inquiries and revised reports, manage internal order status queries, generate weekly/monthly account summaries
Seniority
Entry-level
