Duty Manager
Core
Lead the Front Office team during shifts to ensure seamless hotel operations and deliver exceptional luxury guest experiences.
Role type
Senior operational leader (Duty Manager)
Builds
Front Office operations, guest experiences, team performance
Domain
Luxury hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Front Office operations expertise, Opera Cloud (or similar PMS) proficiency, hands-on leadership and coaching, decision-making under pressure, rostering and recruitment support, commercial awareness, First Aid certification, Responsible Service of Alcohol (RSA) certification
Preferred skills
Experience in luxury hospitality, ability to connect with people, strong organizational and time management skills, flexibility for rotating shifts
Technologies
Opera Cloud
Responsibilities
Lead the Front Office team during shifts, resolve guest enquiries and feedback, coach and develop team members, oversee day-to-day Front Office operations including arrivals and departures, monitor daily revenue and complete balancing procedures, foster cross-departmental relationships, maintain brand standards and operational procedures
Seniority
Senior, hands-on IC