Domestic Transportation Customer Service
Core
Manage domestic freight processes, data entry, tracking, billing, and customer interactions to ensure timely shipment delivery and clearance.
Role type
Customer Service Representative (Domestic Transportation)
Builds
Domestic freight shipments and operational reports
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
data entry, tracking and tracing, client and vendor billing, network communications, KPI monitoring, internal procedure maintenance
Preferred skills
ocean documentation knowledge, hazardous materials certification
Technologies
operational systems, Excel, Word
Responsibilities
Ensure smooth and timely freight process flow, track and trace Transcon files, ensure accurate client and vendor billing, interact with customers to arrange shipments, maintain supplier relationships, meet compliance standards, respond to emails and requests, meet KPI standards
Seniority
Entry-level to Junior