Manager, Omnicommerce Operational Excellence and API
Core
Oversee the full operational, technical, and commercial lifecycle for restaurant partners in Indonesia, leading technical integrations and product launches.
Role type
Manager, operational excellence and API partnerships
Builds
Grab Dineout Deals and Reservation (Chope with Grab) platform for offline dining in Indonesia
Domain
Food delivery and restaurant technology in Indonesia
Deliverable
product features
Required skills
API integration management, POS ecosystem experience, GTM strategy execution, merchant operations management, risk and fraud mitigation, commercial agreement negotiation
Preferred skills
CRM business workstream experience
Technologies
API pipelines, POS systems
Responsibilities
Lead technical partnership discussions and manage API integration pipelines; Design and execute GTM product rollout strategies; Oversee reservation operations and billing SOPs; Ensure efficient merchant onboarding workflows; Drive merchant partner satisfaction and maintain low denial-of-service rates; Oversee risk management workflows to prevent fraud.
Seniority
Manager, hands-on leadership