Customer Engagement Sr Analyst
Core
Design and execute direct communication campaigns to convert new users and increase frequency of existing users across Latin America.
Role type
Senior Customer Engagement Analyst
Builds
Automated marketing campaigns and regional communication frameworks
Domain
Food delivery / Quick-commerce in Latin America
Deliverable
product features
Required skills
Campaign strategy, Budget management, A/B testing, Cross-market coordination, Data presentation, Business narrative
Preferred skills
SQL, Braze
Responsibilities
Create direct communication actions to convert new users and increase frequency of current users; Coordinate with local marketing teams to analyze campaign performance and replicate best practices; Manage regional Customer Engagement budget; Work with central Delivery Hero team on A/B testing and campaigns; Interact with BI and product teams.
Seniority
Senior, hands-on IC