Service Designer
Core
Design and deliver end-to-end services that are accessible, efficient, and centred around real user needs, improving people's lives.
Role type
Senior Service Designer (Strategic/Systems)
Builds
End-to-end services, service visions, structures, processes, and journeys
Domain
Public sector transformation, social impact, and organizational change
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design fundamentals, facilitation, stakeholder management, service blueprinting, journey mapping, data interpretation, strategic thinking, inclusive design
Preferred skills
SFIA and DDaT framework experience, experience in large-scale public sector or complex systemic challenges
Technologies
Service blueprints, journey maps, agile methodologies
Responsibilities
Set and align around a clear service vision; Facilitate workshops to drive alignment and decisions; Collaborate across disciplines in agile teams; Make complexity visible using service artifacts; Use data to guide design decisions and measure success
Seniority
Senior, hands-on IC with strategic scope
