Technicien de support informatique F/H
Core
Provide technical support and incident resolution for retail store clients via phone, email, and remote diagnostics.
Role type
Helpdesk technician (IT support)
Builds
IT support services for retail clients
Domain
Retail / IT Services
Deliverable
client delivery
Required skills
Windows environment (Office, 7, 10, Server), Networking, Helpdesk, SQL Server, MySQL, Oracle, Remote diagnostics, Ticket management
Preferred skills
Experience in retail (Grande distribution), Self-taught background
Responsibilities
Answer user requests via phone and email, Analyze and formalize client requests, Perform remote diagnostics, Qualify and resolve incidents via ticketing system, Assist users with equipment and business applications
Seniority
Entry-level to Junior
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