Customer Support Technician
Core
Remotely connect with customers to diagnose and resolve software, hardware, and infrastructure issues for retail IoT platforms.
Role type
Tier II Customer Support Technician
Builds
Retail IoT platform stability and customer experience
Domain
Retail technology / IoT / Cloud infrastructure
Deliverable
client delivery
Required skills
TCP/IP networking, operating systems (SQL, Unix, Linux, Windows), cloud services (Azure), bug reporting, VPN setup, troubleshooting
Preferred skills
Front-end JavaScript, Azure Cloud Testing, PaaS, Cloud Computing
Responsibilities
Diagnose software and database failures, identify hardware or infrastructure problems, interact with clients via telephone and email, report bugs, set up and install VPN connections
Seniority
Junior to Mid-level (1-2 years experience)
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
