Stagiaire informatique
Core
Unpaid internship providing technical support and IT service desk assistance to internal users.
Role type
IT Support Intern (Service Desk)
Builds
IT service desk operations and user support workflows
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
Windows 7/8/10, Active Directory, DNS, VPN, TCP/IP, Microsoft 365, ticketing systems (Remedy, HPSM, Maximo, C3), remote desktop tools, virtualization basics (VMware, Hyper-V)
Preferred skills
Intermediate English (spoken and written)
Technologies
Windows 7, 8, 10; Active Directory; DNS; VPN; TCP/IP; Microsoft 365; Remedy; HPSM; Maximo; C3; VMware; Hyper-V
Responsibilities
Respond to technical assistance requests; handle incidents and desktop queries; provide remote support via calls and tickets; document incidents and solutions; resolve issues using remote control software; manage ticket lifecycle from assignment to closure; communicate professionally with users.
Seniority
Internship (Student)
