Junior L1 Genesys Support Engineer

Buenos Aires, Buenos Aires, ar🌐 Remote💼 Full-time🗓 2026-07-23 → 2026-09-26

Core

Junior L1 Support Engineer for Genesys Cloud projects performing callflow updates, upgrades, and client issue resolution.

Role type

Builds

Genesys Cloud callflows and support services

Domain

Telecommunications / Customer Support

Deliverable

client delivery

Required skills

Genesys technology, troubleshooting, root cause analysis, log review, SLA management, ticket creation and routing, escalation procedures

Preferred skills

Native-level Spanish, Upper-Intermediate English (B2+), fast learner, proactive mindset, collaborative team player

Technologies

Genesys Cloud, OpsGenie

Responsibilities

Receiving and processing requests per alerts and calls within SLA; Clarifying incoming requests with customers; Creating and routing tickets to L2 Engineers; Acknowledging alerts from OpsGenie; Implementing L1/L2 fixes according to pre-defined procedures

Seniority

Junior, hands-on IC

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About Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exc

Junior L1 Genesys Support Engineer

Core

Role type

Builds

Domain

Deliverable

Required skills

Preferred skills

Technologies

Responsibilities

Seniority

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