Hotel Staff
Core
Welcome guests, manage check-ins/check-outs, handle enquiries, and resolve concerns at the hotel front desk.
Role type
Front-of-house receptionist
Builds
Guest check-in/out processes, booking confirmations, payment processing
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest relations, administrative duties, conflict resolution, shift flexibility, team collaboration
Preferred skills
Customer service excellence, attention to detail, calm under pressure
Responsibilities
Greet guests professionally, process bookings and payments, answer phone and email enquiries, maintain clean and safe reception areas, coordinate with housekeeping and other departments
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