Associate / Sr. Associate - Refferal
Core
Deliver customer experience via calls, email, chat, or social media by resolving issues and inquiries.
Role type
Associate Customer Support Specialist
Builds
Customer support interactions for various clients
Domain
Business Process Outsourcing (BPO) / Customer Service
Deliverable
client delivery
Required skills
Verbal and written English, analytical skills, typing skills, shift flexibility
Responsibilities
Resolving customer requests via email, chat, or social media; Achieving contact center statistics and SLAs; Adhering to non-disclosure and data security policies; Completing mandated upskilling and e-courses; Attending coaching sessions; Maintaining 100% schedule adherence.
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