Air Import Agent
Core
Manage the end-to-end air import process, ensuring timely and accurate movement of freight and data entry while coordinating with customers and service providers.
Role type
Air Import Agent (IC)
Builds
Air import shipments for international customers
Domain
Global logistics / Air freight
Deliverable
product features
Required skills
Air documentation process knowledge, data entry, tracking and tracing, workflow management, client communication, supplier relationship management, regulatory compliance, process improvement, billing management, overseas communication
Preferred skills
IATA certification
Technologies
Operating systems, Excel, Word, PowerPoint
Responsibilities
Ensure smooth and timely freight process flow, track and trace Air Import files, ensure timely delivery of freight to customers, send documents for customs purposes, manage client and service provider billing, interact with customers to arrange international shipments, maintain relationships with suppliers (airlines, trucking companies), meet compliance with internal and external regulations, improve department process efficiency, meet KPI standards, respond to overseas communications
Seniority
Individual Contributor