Business Support Officer
Core
Provide high-quality customer service and operational support across multiple channels (phone, email, chat, social media) for banking clients, focusing on mortgage loans, account management, and KYC analysis.
Role type
Business Support Officer (Entry to Junior)
Builds
Operational efficiency and client experience in the financial services sector
Domain
Financial Services / Banking Operations
Deliverable
client delivery
Required skills
Microsoft Office proficiency, problem-solving, process optimization, cross-functional collaboration
Preferred skills
Knowledge of mortgage lending, account management, KYC analysis
Responsibilities
Handle customer inquiries via phone, email, chat, and social media; support internal departments with administrative, legal, or commercial tasks; contribute to process improvement initiatives.
Seniority
Junior, hands-on IC
