Quality Assurance Specialist (816231)
Core
Conducts surveillance of workforce activities using statistical sampling, audit, and observation to evaluate compliance with policies, procedures, and contract requirements.
Role type
Quality Assurance Specialist (Workforce Development)
Builds
Monitoring reports for QA Manager; ensures case management activities are timely and accurate in required systems.
Domain
Workforce development / Social services
Deliverable
dashboards & analysis
Required skills
Statistical sampling, audit techniques, observation, performance monitoring, regulatory compliance knowledge, data analysis, report writing
Preferred skills
Case management experience, familiarity with federal/state/local laws, complex environment navigation
Responsibilities
Conduct surveillance of workforce activities; implement continuous quality improvement processes; review customer survey data; document case manager performance; ensure performance reviews conform to State guidelines; provide monitoring reports.
Seniority
Individual Contributor