Receptionniste Tournant
Core
Provide personalized and warm welcome for every guest, ensuring satisfaction through quality service delivery while adhering to brand standards and procedures.
Role type
Front Desk Agent (Rotational)
Builds
Guest experiences and hotel service operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, telephone management, request tracking, objection handling, sales promotion, cash control procedures, loyalty program management
Preferred skills
Service orientation, attention to detail, passion for clients, team collaboration, initiative, flexibility, multilingualism
Technologies
Hotel management systems (implied by cash control and request tracking)
Responsibilities
Manage incoming guest calls, track guest requests (wake-up, taxi, room service), handle guest objections and feedback promptly, promote hotel services to optimize sales, ensure cash control procedures, contribute to customer retention via loyalty programs
Seniority
Entry-level to Junior