Pricing Operations Manager
Core
Manage end-to-end operational readiness of new commercial models and product pricing setup for major releases and interim updates across the ServiceNow product portfolio.
Role type
Senior IC Pricing Operations Manager
Builds
New commercial models, pricing frameworks, and SaaS product launches
Domain
SaaS / Enterprise Software / Pricing Strategy
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Program/project management, SaaS product release management, cross-functional team leadership, pricing process innovation, data analysis, policy documentation, change control management, Scrum facilitation
Preferred skills
AI integration in workflows, automating pricing workflows, analyzing AI-driven insights
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Drive new commercial model initiatives from concept to implementation; Develop and manage program execution plans including testing and release to production; Partner with Strategy, Finance, and Order-to-Cash teams to operationalize commercial models; Recommend ways to evolve pricing frameworks to improve sales velocity and deal desk scalability; Own pricing and portfolio review documentation and policy updates; Organize Scrum rituals and manage project lifecycles.
Seniority
Senior, hands-on IC
