IT Service Delivery Manager (H/F)
Core
Pilot IT service delivery for clients, ensuring service functionality, contract compliance, and continuous improvement within IT Ops.
Role type
Senior IT Service Delivery Manager
Builds
End-to-end RUN services (cloud, infrastructure) and support projects for assigned clients
Domain
IT Operations, Cloud Services, Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service delivery management, cloud platform expertise, infrastructure management, client relationship management, SLA/OLA compliance, cross-functional team leadership, financial contract tracking, cloud migration coordination, ITIL framework knowledge
Preferred skills
ITIL certification, cloud migration experience, complex IT operations experience
Technologies
Azure, AWS, networks, servers, storage, virtualization
Responsibilities
Supervise end-to-end RUN services and support projects; Act as primary contact for service delivery questions; Ensure SLA/OLA compliance; Manage and coordinate cross-functional teams; Organize regular service reviews with clients; Proactively identify and resolve service issues; Implement ITIL best practices; Support cloud migration phases; Collaborate with project managers and solution architects; Track financial aspects of contracts; Identify service improvement and cost optimization opportunities
Seniority
Senior, hands-on IC
