Telephone Operator
Core
Provide effective support to the team to enable them to provide effective and efficient services, respond to customer queries, and resolve issues in a timely manner.
Role type
Front Office / Guest Services Associate
Builds
Guest check-in and check-out experiences, room status updates, and daily operational reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Customer service, issue resolution, cash handling, record keeping, cross-departmental liaison, shift reporting
Preferred skills
Proactive approach to service improvement, familiarity with Procedures & Standards Manual
Responsibilities
Respond to customer inquiries and resolve problems, maintain Front Office log book and shift reports, coordinate cash handling and drop procedures, liaise with Housekeeping for room status, ensure quality in all aspects of the job
Seniority
Entry-level, hands-on IC