Customer Service Executive
Core
Deliver exceptional customer service to clients and candidates via inbound telephone calls, live chat, and email correspondence to support their onboarding and employment screening journey.
Role type
Customer Service Executive
Builds
Client and candidate support for background checking services
Domain
Background checking / Employment screening
Deliverable
client delivery
Required skills
Customer service experience, Live chat experience
Responsibilities
Handle inbound telephone calls, manage live chat interactions, respond to email correspondence, ensure 'Right First Time' resolution for all client and candidate interactions.
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