Deskside Technician – End User Computing (m/w/d)
Core
Provide onsite troubleshooting, repair, and preventative maintenance for end-user devices, peripherals, and network connectivity at corporate locations.
Role type
Deskside Technician (End User Computing)
Builds
Operational support for desktops, laptops, mobile devices, printers, and network services for authorized users.
Domain
IT Support / End User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, network connectivity configuration, Windows 7/10 installation and migration, imaging tools (Ghost, MDT), data backup and recovery (USMT), printer/scanner configuration, mobile device support, SLA management
Preferred skills
Experience with large enterprise deployments, VIP support handling
Technologies
Windows 7/10, Ghost, MDT, USMT, TCP/IP, LAN, WAN
Responsibilities
Resolve incidents and problems associated with EUC equipment, install and upgrade EUC equipment, provide software break/fix services, configure network printers and scanners, support mobile computing platforms, track and report customer calls using problem management databases
Seniority
Mid-level (3-5 years experience)
