Director Delivery (E-commerce / Retail / CPG Domain)
Core
Overseeing end-to-end delivery of large-scale, complex programs for enterprise-level customers in the Retail and CPG domains, managing P&L, and driving account growth.
Role type
Senior Delivery Director (E-commerce / Retail / CPG)
Builds
Large-scale digital programs and services for enterprise clients
Domain
Retail, Consumer Packaged Goods (CPG), E-commerce
Deliverable
client delivery
Required skills
P&L management, budgeting and forecasting, managing geographically distributed teams, pre-sales and RFP handling, delivery governance, solution design, risk mitigation, stakeholder management
Preferred skills
Agile-Scrum methodologies
Technologies
None stated
Responsibilities
Oversee delivery of large, complex programs to ensure milestones and account success; Drive account growth by identifying cross-sell and up-sell opportunities; Review and guide project scope definition, planning, and execution; Ensure adherence to governance guidelines and best practices; Own full P&L responsibility for the account; Propose and own delivery methodology, resourcing, and solution design; Manage programs through robust schedules and change control; Monitor account health across risk, scope, schedule, quality, resources, finance, and customer satisfaction; Act as a trusted advisor with a consulting mindset; Identify and engage account stakeholders to steer engagements; Communicate and drive adoption of organizational initiatives
Seniority
Director, strategic account leadership
