Technicien Support Niveau 3 H/F
Core
Resolve critical incidents and provide high-quality service to retail points of sale (stores) and partners.
Role type
Level 3 IT Support Technician (Hardware/Network)
Builds
On-site diagnostics, emergency interventions, and audits for retail POS environments.
Domain
Retail IT / Hardware & Network Infrastructure
Deliverable
physical/clinical work
Required skills
Hardware architecture, Network architecture (wired, Wi-Fi, SD-WAN), Routing/Firewall/DHCP/DNS, Retail POS hardware (cash registers, scanners, scales), Monétique/Loyalty cards, SQL Server/Oracle, Windows Server environments, Windows 10/11, Linux (Ubuntu, Bash, Docker, Kafka), Scripting (PowerShell, Batch, VBS)
Preferred skills
Scripting (PowerShell, Batch, VBS)
Responsibilities
Handle critical incidents, coordinate actions and stakeholders until resolution, build and implement processes, conduct on-site emergency interventions and diagnostics, perform audits
Seniority
Mid-level, hands-on IC
