IT Service Specialist - Foundation Support
Core
Provide foundation support for METRO Group corporate applications covering Sales, Logistics, Finances, and Accounting, including real-time data flow monitoring and incident resolution.
Role type
IT Service Specialist (Foundation Support)
Builds
Corporate applications and data flows for METRO Group business units
Domain
Wholesale retail / Enterprise IT Support
Deliverable
client delivery
Required skills
SQL, SAP solutions, analytical thinking, problem solving, deadline management, English fluency
Preferred skills
Independent work, proactive attitude, prioritization
Technologies
SQL, SAP
Responsibilities
Monitor and report data flows in real time between productive systems; Diagnose and troubleshoot issues on live production environments; Analyze and solve incidents escalated from First Level Support; Assess and escalate user problems to specialized teams when necessary
Seniority
Mid-level IC
