Event Executive (Restaurant Reservation)
Core
Manage restaurant reservations, confirm bookings, coordinate seating, and assist guests to maximize table occupancy and ensure smooth dining service.
Role type
Front-line reservation and guest service executive
Builds
Reservation records, seating plans, guest experiences
Domain
Hospitality / Restaurant Operations
Deliverable
product features
Required skills
Reservation system proficiency, telephone etiquette, guest relations, conflict resolution, multitasking, time management, organizational skills
Preferred skills
Knowledge of restaurant operations, table management, additional languages, hospitality certifications
Technologies
OpenTable, SevenRooms, ResDiary, Bookenda, Microsoft Office
Responsibilities
Answer reservation requests via phone/email/online, manage and modify bookings in reservation systems, coordinate table assignments with management, welcome and seat guests, handle VIPs and special requests, inform guests of policies and promotions, follow up on no-shows, handle complaints, maintain guest confidentiality, collaborate with F&B and kitchen teams
Seniority
Entry-level to Junior