Overnight Guest Experience Specialist / Butler (Part Time)
Core
Curate the complete guest journey from pre-arrival to post-departure, acting as the primary point of contact for personalized service, luggage handling, and special requests in an ultra-luxury hotel setting.
Role type
Guest Experience Specialist / Butler (Part Time)
Builds
Seamless, high-touch hospitality experiences for hotel residents
Domain
Ultra-luxury hospitality / Hotel operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Luggage handling and porterage, guest orientation and escorting, special occasion coordination, loss prevention and found item management, inventory management, upselling and cross-selling, multi-cultural etiquette, high-pressure service delivery, shift flexibility (including overnight)
Preferred skills
Ultra-luxury hospitality experience, Forbes Travel Guide or LQA standards knowledge, Opera PMS proficiency, Alice 48 and HotSoS software familiarity
Responsibilities
Meet and greet guests upon arrival, manage luggage delivery and unpacking, execute personalized guest requests and amenities, coordinate special celebrations and gifts, monitor and resolve guest feedback, assist in room upselling, maintain guest logs and communication channels
Seniority
Entry-level to Junior, hands-on IC