IT Infrastructure Analyst (IT Knowledge Management – Communication and Documentation)
Core
Improve how knowledge, documentation, and communication are managed across Eurofins IT by collaborating with stakeholders to ensure high-quality documentation, knowledge-sharing practices, and communication standards.
Role type
IT Knowledge Management Analyst (Technical Writing & Process Improvement)
Builds
Knowledge Base articles, documentation standards, training initiatives, and communication processes for IT teams.
Domain
IT Infrastructure & Knowledge Management
Deliverable
dashboards & analysis
Required skills
Technical writing, business analysis, stakeholder engagement, process improvement, content management on platforms like SharePoint/Confluence, knowledge base creation (BMC Helix/ServiceNow), Business Process Modelling Notation (BPMN), training delivery, analytical thinking, IT infrastructure basics.
Preferred skills
Project Management certification, eLearning tool experience (Articulate Storyline), video editing.
Technologies
SharePoint, Confluence, BMC Helix, ServiceNow, Clipchamp
Responsibilities
Collaborate with stakeholders to capture, maintain, and share knowledge; promote consistency and best practices in documentation; deliver training and knowledge transfer activities; improve communication standards and processes.
Seniority
Mid-level, hands-on IC
